In-Store Order Terms & Conditions

The following Terms & Conditions applies to orders placed in our showrooms.


Thank you for placing your order with us in-store. Your order is a legally binding contract even if you have only paid a deposit, and under this contract, both you and we have rights and obligations. If you are unsure of these at any time please seek independent advice. Please check all details carefully, including these terms and conditions which apply to your order and if you have any queries please raise them immediately with the store staff. You are responsible for all measurements you give to us, except where we have surveyed the relevant rooms and supplied or confirmed measurements. It is also imperative that you check that all items ordered will be able to fit through doors, around corners or up staircases. We cannot be held responsible for these matters.


DELIVERY AND INSTALLATION


If you are availing yourself of our delivery and installation service then this will be shown as a charge on your order. Please check that the goods you receive are the ones you have ordered, the correct colour, size and options before our team begin assembly. If on inspection you have any doubts then please raise these immediately with the delivery team who will contact the shop immediately. The shop will answer your queries and in the case of a genuine error on our part will arrange for this to be rectified as quickly as possible. Upon assembly by our team please inspect the items for any apparent faults or damages and report them to our team. Failure to do so will adversely affect your rights to a replacement. All delivery dates quoted on the order are estimates given in good faith and an exact delivery day cannot be given to you until the goods are physically in our warehouse. Exact delivery and completion times cannot be guaranteed due to the nature of the work.


YOUR PURCHASE


Colours: Colour swatches showing the full range of availability are for guidance only and the exact colour match cannot be guaranteed. The type of materials used in our products are of the highest quality, but obviously subject to dying in order to achieve the colours so they will vary from batch to batch, but will be of a very low tolerance. This cannot be deemed as a fault.


Furniture: The majority of our lounge, dining and bedroom ranges are made from the highest quality real timber and as such will show the aspects inherent in this. There will be natural knotting, graining, shading and colour variation within each piece and between pieces. THESE ARE NOT FAULTS and will not be accepted as such, so please ensure that you are completely happy to choose this type of material for your home.


BEDS & SOFAS


Upholstery foams and fillings, including memory foam, will soften as a result of use and some visible settlement is to be expected after use. Comfort is a very personal matter and you must be sure that you have fully tested your chosen mattress/divan/sofa to satisfy yourself of its suitability for use as we do not offer a comfort guarantee. When a showroom model is sold, it may not be in perfect condition. Please check it is in satisfactory condition for your particular use and requirements and agree with the salesperson acceptance of any damages as they cannot be used as a form of complaint upon delivery to your residence.


PRODUCT GUARANTEE


We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to samples and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by the manufacturer. Where they are provided by the manufacturer we accept no responsibility for these additional guarantees or warranties.


CANCELLATIONS AND REFUNDS


Your order is a legally binding contract even if you have only paid a deposit. Cancellation of orders is not accepted unless we are in breach of the contract. The processing of your order begins as soon as you have signed it and accepted these terms and conditions. We incur increasing costs as your order progresses and therefore your deposit is NON-REFUNDABLE in order to cover some or all of these costs and other losses we incur if you breach this contract. However solely at our discretion and as a gesture of goodwill, we may transfer your deposit to another order. Once goods are in stock we will store for a maximum of 8 weeks – after which the customer will be charged £50 per week for storage. Once 90 days has passed once goods in stock any payments will be forfeited and orders will be cancelled.


COVID 19 TERMS & CONDITIONS: 


Your quoted lead time is based on the current situation within the industry. Should there be any unforeseen circumstances out-with The Designer Rooms control regarding the above lead times due to the Covid-19 pandemic, we are not responsible for this. If such circumstance was to arrive, we will do our upmost best to deliver your goods as soon as we possibly can. Our customers are our number 1 priority along with the health and safety of our staff and the public during this time.


COMPANY INFORMATION


The Designer Rooms is a trading name of Urban Kandi Ltd. Registered Office: 6 Miller Road, Ayr. KA7 2AY. Reg: SC294234. VAT is payable at the rates prevailing on the earlier of the delivery of the goods and the date full payment is received. VAT Reg. No: GB 98961265