Returns - Web orders and Distance Selling Regulations
For Website Customers only.

Consumer Contract Regulations only apply to your order if the goods have not been made to your own specification, custom made or if you have not examined the product in one of our showrooms. If the Consumer Contract Regulations do apply you can cancel your furniture by notifying us, in writing, before delivery or within 14 working days beginning with the day after the delivery date. This can be done via email or The Designer Rooms, 25-27 Arran Mall, Ayr, KA7 1SQ

Should you wish to return any items it is your responsibility to take good care of the item/items. You are the owner once it has been delivered to you and you are liable for any loss or damage and should look to keep it ‘as new’. To minimise the risk of such a claim we ask that the retuned goods are kept in all original packaging to prevent damage in transit.

It is your responsibility to return the items to our central delivery depot in a good condition, using a signed courier service including a means of tracking the parcel and which will provide insurance of the full value of the goods. The Designer Rooms realise that all our customers may not have the means to do this so we can arrange collection during usual business hours (Monday to Friday) if requested. If this is required, a charge of up to 20% of the original order may be applied but with a minimum charge of the original delivery fee.

A mattress will be delivered sealed in a plastic wrapping that will allow inspection. Any mattress that has been unsealed will be deemed as having been used and therefore cannot be returned.

Following cancellation of your order any monies paid will be refunded by the method you used to pay us and usually within 14 working days.