Returns & Refunds
Returns - Online Orders and Distance Selling Regulations For Website Customers only.
The Consumer Contract Regulations apply to your order if the products have not been bespoke, custom-made, or if you have not examined the product in one of our showrooms. If these regulations do apply, you may cancel your furniture order by notifying us in writing either before delivery or within 14 days starting the day after the delivery date. You can do this by emailing email@example.com or by post to the following address:
The Designer Rooms
Olympic Business Park
If you wish to return any items, you are responsible for taking good care of them. You become the owner once they are delivered to you, and you are liable for any loss or damage. Please ensure the items remain 'as new'. To reduce the risk of damage claims, we ask that you retain all original packaging for returning the goods.
It is your responsibility to return the items to our central delivery depot in good condition using a signed courier service that includes parcel tracking and insurance covering the full value of the goods. We understand that not all customers may have the means to do this, so we can arrange collection during standard business hours (Monday to Friday) if requested. If this service is required, a charge of up to 20% of the original order may be applied, with a minimum charge equal to the original delivery fee.
Mattresses will be delivered sealed in plastic wrapping, allowing for inspection. Any mattress with a broken seal will be considered as used and cannot be returned.
Refunds Upon cancellation of your order, any payments made will be refunded using the same payment method you originally used, typically within 14 days.
If your order has been dispatched by us and you then wish to cancel, you will automatically incur a Restocking Fee. This fee will equate to 20% of the original order value. This amount will be deducted from your refund.