Terms & Conditions

Order Acceptance and Acknowledgement All products sold by The Designer Rooms are handmade. We take pride in providing high-quality furniture for our customers.

Please be aware that this order constitutes a legally binding contract. Your statutory rights, including any cancellation rights, remain unaffected.

Processing Your Order and Delivery
At the time of placing your order, we will inform you of the approximate duration for receiving your chosen items. We aim to deliver using the first available van in your area. While we make every effort to ensure the accuracy of the estimated delivery date, occasional manufacturing delays beyond our control may occur. We will always strive to keep you updated as much as possible.

If delivery is delayed or expected to be delayed for an extended period, we will offer the option of re-selection to an alternative order, provided your order is not custom-made or specifically made to order.

A delivery fee will apply and is dynamic depending on your postcode. If you require delivery outside of the UK, we would be happy to provide a personalised quote. Please contact us at customerservices@thedesignerrooms.com

On Delivery
On the day of delivery, please ensure that our delivery team can access the room where you have chosen to place your furniture and that the intended space is clear. Regrettably, we are unable to remove any of your old furniture.

We understand that customers looking to cancel an order may have underlying reasons related to incorrect choices or other furniture-related issues. We are committed to helping our customers find alternative solutions, including re-selection to other furniture if the original item is not custom-made, changing the payment method, or a combination that will assist in finding a solution where possible.

Online Orders and Distance Selling Regulations For Website Customers only.

Consumer Contract Regulations apply to your order only if the goods have not been made to your specification, custom-made, or if you have not examined the product in one of our showrooms. If the Consumer Contract Regulations do apply, you can cancel your furniture by notifying us in writing, either before delivery or within 14 days starting the day after the delivery date. This can be done via email at customerservices@thedesignerrooms.com or by post to:

The Designer Rooms
1st Floor
Marathon House
Olympic Business Park
Drybridge Road

If you wish to return any items, it is your responsibility to take good care of them. You become the owner once they are delivered to you, and you are liable for any loss or damage. Please ensure the items remain 'as new'. To reduce the risk of damage claims, we ask that you retain all original packaging for returning the goods.

It is your responsibility to return the items to our central delivery depot in good condition using a signed courier service that includes parcel tracking and insurance covering the full value of the goods. We understand that not all customers may have the means to do this, so we can arrange collection during standard business hours (Monday to Friday) if requested. If this service is required, a charge of up to 20% of the original order may be applied, with a minimum charge equal to the original delivery fee.

Mattresses will be delivered sealed in plastic wrapping, allowing for inspection. Any mattress with a broken seal will be considered as used and cannot be returned.

The Designer Rooms also reserves the right to cancel any orders placed on our website for any reason.

Refunds Upon cancellation of your order, any payments made will be refunded using the same payment method you originally used, typically within 14 days.