V12 Retail Finance

Finance Options with V12 Retail Finance

Our Finance Provider

We’ve partnered with V12 Retail Finance (“V12”) to give you a range of options for paying for your new furniture. V12 is one of the UK’s leading Retail Point of Sale Credit providers, with over 20 years’ experience and a fast, paperless application process.

If your application is successful, you will enter into a Credit Agreement with Secure Trust Bank Plc (V12’s parent company). This will be administered by V12 Retail Finance Limited. V12 will receive a commission — the amount depends on the product and the total amount of credit taken out.

V12 Retail Finance is authorised and regulated by the Financial Conduct Authority (FCA), registration number 679653. Secure Trust Bank Plc is authorised by the Prudential Regulation Authority and regulated by both the FCA and the Prudential Regulation Authority, registration number 204550.

Why We Offer Finance

We believe beautiful, high-quality furniture should be accessible to everyone. That’s why we’ve introduced a range of Interest Free and Interest Bearing finance options — so you can create the home you love and spread the cost in a way that suits you.

With V12, you can spread your payments over 12 to 48 months on orders between £500 and £15,000. You can also choose to pay a deposit of up to 50% of the total value.

Applying is easy:

Select your furniture and proceed to checkout.
Choose the V12 Retail Finance payment Finance option.
Pick one of the available finance plans.
Complete the simple online V12 application form and sign your finance agreement electronically.

If your application is accepted and you’ve chosen to pay a deposit, you’ll pay it through V12 before signing your agreement. Your first repayment will usually be taken about 30 days after delivery.

Important Notes

Stock will not be allocated until your finance application has been completed and approved.

Finance is provided through our external partner, V12 Retail Finance Limited.

Finance may be withdrawn on certain products at any time.

Minimum spend and eligibility criteria apply.

Representative Examples & Finance Calculator

We want to make your finance options easy to understand. Our product pages and checkout include a finance calculator, so you can see repayment amounts, terms, and total costs before committing. Your acceptance will depend on your personal circumstances and V12’s credit policies.

Who Can Apply for Finance?

Finance is available on orders between £500 and £15,000, including delivery and any additional services. You can choose a deposit of up to 50% of the order value. Please note: discount codes or vouchers cannot be used on finance orders.

To apply, you must:

Be aged 18 or over.
Be in permanent paid employment, self-employed, a homemaker, retired with a pension, a working student, or receiving disability benefit.
Have been a UK or Jersey resident for at least 3 years.
Have a debit/credit card in your name registered to your address (for the deposit, if applicable).
Have a Bank or Building Society current account for direct debit payments.
Have an email address to receive the important information throughout the application process, including your signed credit agreement

V12 may request proof of income if you are retired or registered disabled.

What Does APR Mean?

Rate of Interest – The yearly cost of borrowing money, shown as a percentage.

APR (Annual Percentage Rate) – A broader measure of borrowing costs, including interest and any additional charges. It allows you to compare different credit offers.

Will You Credit Score Me?

Yes. V12 uses credit scoring to assess your application, combining your answers with data from credit reference agencies. This ensures fair and consistent decisions.

How Long Does It Take?

The V12 application form takes less than 5 minutes to complete, and you’ll usually receive an instant decision.

What Happens if My Application Is Declined?

You can still purchase your furniture in full using our other payment methods. Common reasons for declined applications include:

Not meeting eligibility criteria.
Adverse credit history.
Low credit score.
Being financially overcommitted.

You can request your credit report from Experian, Equifax, or TransUnion before appealing directly to V12.

When Do Repayments Start?

Repayments are made to V12 via direct debit, starting around 30 days after your furniture is delivered.

Can I Cancel My Finance Agreement?

Yes, you have 14 days from entering the finance agreement to cancel. You’ll need to return your order in line with our returns policy for V12 to cancel your agreement.

What If My Order Is Damaged or I Return Part of It?

If you return part or all of your order within your statutory rights, we’ll notify V12 to adjust your loan accordingly. Refunds will be confirmed by V12 within 5–10 business days.

Fees and Charges

Fees may apply if you miss repayments, as detailed in your credit agreement.

Complaints

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your finance provider V12 Retail Finance. V12 will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What can I do if I can’t reach an agreement on my complaint?

If you are not satisfied with V12’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of V12’s final response letter to you.

They can be contacted in the following ways:

Further details can be found on the Financial Ombudsman Service website:

www.financial-ombudsman.org.uk

Your Personal Data

To process your application, V12 will collect personal, employment, and financial information, and will share data with credit reference agencies. They will inform you of their privacy policy during your application.

Legal Information

Urban Kandi Ltd t/a The Designer Rooms is authorised and regulated by the Financial Conduct Authority as a credit broker, not a lender. FCA Registration Number: 655823. We offer credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Credit is subject to age, status, and affordability checks. Minimum spend applies. Not all products are regulated by the FCA.